Return Policy

At Organic Tokri, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy.

Eligibility for Returns:

• Time Frame: You may return products within 14 days from the date of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Certain items such as perishable goods, opened food products, and personal care items cannot be returned.
  
  

How to Return:

• Contact Us: Email us at organictokri@gmail.com or call +91-84866-81527 to initiate the return process. Please provide your order number and reason for the return.
• Return Authorization: Once your return is authorized, you will receive instructions on how to return your items.
• Shipping: Pack the items securely and send them to the address provided in the return authorization email. You will be responsible for paying for your own shipping costs for returning your item.
  
  

Refund Policy

We aim to process your refunds promptly once we receive and inspect the returned items.

Refund Process:

• Inspection: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Please allow 8-10 business days for the refund to be credited to your account after the approval of your return.
  
  

Note:

• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Late or Missing Refunds: If you haven’t received a refund after the 10 business days, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at organictokri@gmail.com.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: organictokri@gmail.com
Phone: +91-84866-81527
Address: Organic Tokri
MDS Green Circle Co.
123 Green Lane, Guwahati, Assam, India